Call Center Agent / Appointment Setter

This position requires excellent communication skills, a positive attitude and the ability to multi-task. Successful candidates must be able to get past receptionist 'gatekeepers' and be able to speak comfortably to business owners, human resource managers or other decision makers.

Prior experience in telemarketing, sales, or customer service is preferred, but we are willing to train an entry level candidate with an outstanding personality and potential.

Position Summary:

The Call Center Agent / Appointment Setter is responsible for making a high volume of outbound calls on a daily basis to businesses in a variety of industries, typing notes of calls and activities and updating information in a proprietary customer database. This person is responsible for acquiring knowledge capital about assigned accounts, generating interest on behalf of our clients, following-up with contacts they make, and setting new appointments for our clients’ field representatives.

Minimum Abilities Required:

• Oral Expression — The ability to communicate information and ideas in speaking so others will understand.

• Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.

• Speech Clarity — The ability to speak clearly so others can understand you.

• Speech Recognition — The ability to identify and understand the speech of another person.

• Selective Attention — The ability to concentrate on a task over a period of time without being distracted.

• Written Comprehension — The ability to read and understand information and ideas presented in writing.

• Ability to sit for extended periods of time.

• Use of a Headset while making a large volume of phone calls. 

• Continual use of a computer: viewing a monitor, using a mouse and keyboard for data entry.

• Touch typing speed of 30 wpm.

• Ability to take direction and perform in a team-based environment.